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  • 1 University of Antwerp Antwerpen Belgium Antwerpen Belgium
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Abstract  

This paper deals with performance measures and performance indicators in the Impala electronic document ordering and delivery system for research libraries in Belgium and compares these with some international standards as, e.g., the ProLib/PI study commissioned by the European Commission.Performance measures: Costs (clearinghouse principle) Number of ILL requests made to other libraries Number of ILL requests made to other libraries without success Number of ILL requests made to other libraries with success Number of ILL requests received from other libraries Number of ILL requests received from other libraries and not satisfied Number of ILL requests received from other libraries that were satisfied Frequency asked titlesPerformance indicators: Success rate Borrowing-lending ratio per library Response times, split into several segments of the ILL-procedureThe article concludes with some indications for quality measurement in electronic document delivery where Impala will be able to measure the real supply times as perceived by the end user.

Manuscript submission: http://www.editorialmanager.com/scim/

  • Impact Factor (2019): 2.867
  • Scimago Journal Rank (2019): 1.210
  • SJR Hirsch-Index (2019): 106
  • SJR Quartile Score (2019): Q1 Computer Science Apllications
  • SJR Quartile Score (2019): Q1 Library and Information Sciences
  • SJR Quartile Score (2019): Q1 Social Sciences (miscellaneous)
  • Impact Factor (2018): 2.770
  • Scimago Journal Rank (2018): 1.113
  • SJR Hirsch-Index (2018): 95
  • SJR Quartile Score (2018): Q1 Library and Information Sciences
  • SJR Quartile Score (2018): Q1 Social Sciences (miscellaneous)

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Scientometrics
Language English
Size B5
Year of
Foundation
1978
Volumes
per Year
4
Issues
per Year
12
Founder Akadémiai Kiadó
Founder's
Address
H-1117 Budapest, Hungary 1516 Budapest, PO Box 245.
Publisher Akadémiai Kiadó
Springer Nature Switzerland AG
Publisher's
Address
H-1117 Budapest, Hungary 1516 Budapest, PO Box 245.
CH-6330 Cham, Switzerland Gewerbestrasse 11.
Responsible
Publisher
Chief Executive Officer, Akadémiai Kiadó
ISSN 0138-9130 (Print)
ISSN 1588-2861 (Online)