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  • 1 UKM Bangi, 4300 Selangor, Malaysia
  • | 2 Universitas Mercu Buana, Indonesia
Open access

User experience is vital in usability evaluation to understand all aspects of user interactions with a product or system. The usability includes user satisfaction, efficiency, and effectiveness to achieve certain goals. On the other hand, to support the sustainability of the business, it is necessary to know the factors that significantly affect purchase intention through online travel booking application. The main aim of this paper is to investigate the usability of online travel booking system and consumer-level factors of purchase intention in online travel booking application. The research attempt to find whether product diagnosticity influences perceived quality and product trust and generally impacts purchase intention. In this study, we select an existing online travel booking application named Traveloka. The system usability scales (SUS) were used to evaluate the usability for web applications. A total of 1,225 respondents participate in online questionnaire using Google form. Most of the respondents recruited are based in Jakarta, Indonesia. The overall SUS score is only 56.13 from 100. The results show that intention for purchase is influenced by product trust and perceived quality. Moreover, the product diagnosticity (PD) supported perceived quality (PQ) and product trust (PT), and variable of product trust (PT) also supported perceived quality (PQ).

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  • M. N. Ahmad, Institute of Visual Informatics, Universiti Kebangsaan Malaysia, Malaysia
  • M. Bakirov, Center for Materials and Lifetime Management Ltd., Moscow, Russia
  • N. Balc, Technical University of Cluj-Napoca, Cluj-Napoca, Romania
  • U. Berardi, Ryerson University, Toronto, Canada
  • I. Bodnár, University of Debrecen, Debrecen, Hungary
  • S. Bodzás, University of Debrecen, Debrecen, Hungary
  • F. Botsali, Selçuk University, Konya, Turkey
  • S. Brunner, Empa - Swiss Federal Laboratories for Materials Science and Technology
  • I. Budai, University of Debrecen, Debrecen, Hungary
  • C. Bungau, University of Oradea, Oradea, Romania
  • M. De Carli, University of Padua, Padua, Italy
  • R. Cerny, Czech Technical University in Prague, Czech Republic
  • Gy. Csomós, University of Debrecen, Debrecen, Hungary
  • T. Csoknyai, Budapest University of Technology and Economics, Budapest, Hungary
  • G. Eugen, University of Oradea, Oradea, Romania
  • J. Finta, University of Pécs, Pécs, Hungary
  • A. Gacsadi, University of Oradea, Oradea, Romania
  • E. A. Grulke, University of Kentucky, Lexington, United States
  • J. Grum, University of Ljubljana, Ljubljana, Slovenia
  • G. Husi, University of Debrecen, Debrecen, Hungary
  • G. A. Husseini, American University of Sharjah, Sharjah, United Arab Emirates
  • N. Ivanov, Peter the Great St.Petersburg Polytechnic University, St. Petersburg, Russia
  • A. Járai, Eötvös Loránd University, Budapest, Hungary
  • G. Jóhannesson, The National Energy Authority of Iceland, Reykjavik, Iceland
  • L. Kajtár, Budapest University of Technology and Economics, Budapest, Hungary
  • F. Kalmár, University of Debrecen, Debrecen, Hungary
  • T. Kalmár, University of Debrecen, Debrecen, Hungary
  • M. Kalousek, Brno University of Technology, Brno, Czech Republik
  • J. Koci, Czech Technical University in Prague, Prague, Czech Republic
  • V. Koci, Czech Technical University in Prague, Prague, Czech Republic
  • I. Kocsis, University of Debrecen, Debrecen, Hungary
  • I. Kovács, University of Debrecen, Debrecen, Hungary
  • É. Lovra, Univesity of Debrecen, Debrecen, Hungary
  • T. Mankovits, University of Debrecen, Debrecen, Hungary
  • I. Medved, Slovak Technical University in Bratislava, Bratislava, Slovakia
  • L. Moga, Technical University of Cluj-Napoca, Cluj-Napoca, Romania
  • M. Molinari, Royal Institute of Technology, Stockholm, Sweden
  • H. Moravcikova, Slovak Academy of Sciences, Bratislava, Slovakia
  • P. Mukhophadyaya, University of Victoria, Victoria, Canada
  • B. Nagy, Budapest University of Technology and Economics, Budapest, Hungary
  • H. S. Najm, Rutgers University, New Brunswick, United States
  • J. Nyers, Subotica Tech - College of Applied Sciences, Subotica, Serbia
  • B. W. Olesen, Technical University of Denmark, Lyngby, Denmark
  • S. Oniga, North University of Baia Mare, Baia Mare, Romania
  • J. N. Pires, Universidade de Coimbra, Coimbra, Portugal
  • L. Pokorádi, Óbuda University, Budapest, Hungary
  • A. Puhl, University of Debrecen, Debrecen, Hungary
  • R. Rabenseifer, Slovak University of Technology in Bratislava, Bratislava, Slovak Republik
  • M. Salah, Hashemite University, Zarqua, Jordan
  • D. Schmidt, Fraunhofer Institute for Wind Energy and Energy System Technology IWES, Kassel, Germany
  • L. Szabó, Technical University of Cluj-Napoca, Cluj-Napoca, Romania
  • Cs. Szász, Technical University of Cluj-Napoca, Cluj-Napoca, Romania
  • J. Száva, Transylvania University of Brasov, Brasov, Romania
  • P. Szemes, University of Debrecen, Debrecen, Hungary
  • E. Szűcs, University of Debrecen, Debrecen, Hungary
  • R. Tarca, University of Oradea, Oradea, Romania
  • Zs. Tiba, University of Debrecen, Debrecen, Hungary
  • L. Tóth, University of Debrecen, Debrecen, Hungary
  • A. Trnik, Constantine the Philosopher University in Nitra, Nitra, Slovakia
  • I. Uzmay, Erciyes University, Kayseri, Turkey
  • T. Vesselényi, University of Oradea, Oradea, Romania
  • N. S. Vyas, Indian Institute of Technology, Kanpur, India
  • D. White, The University of Adelaide, Adelaide, Australia
  • S. Yildirim, Erciyes University, Kayseri, Turkey

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International Review of Applied Sciences and Engineering
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